Overview & Scope
Welcome to Vigo Institute, an industry-leading Electric Vehicle (EV) Technology, Battery Diagnostics, and Green Mobility Learning Management System operated by Virtual Global("we", "us", or "our").
We are committed to maintaining the highest ethical and technical standards when handling your personal information. This Privacy Policy details our practices concerning data collection, transmission, analysis, and protection across our websites, learning portals, virtual Battery Management System (BMS) lab simulators, APIs, and credential verification directories.
Applicability of this Policy
This policy applies to all registered students, corporate trainees, instructors, enterprise sponsors, and casual visitors accessing our platform globally, including users in India, the European Economic Area (EEA), the United Kingdom, and the United States.
Information We Collect
To deliver interactive, accredited EV coursework and certify battery engineering competence, we collect distinct categories of information:
- Full Name and preferred profile display name
- Email address & cryptographically salted password hashes
- Phone number & location country (for localized regional schedules)
- Professional designation, employer, or university affiliation
- Course video stream progress and timestamp milestones
- Virtual BMS lab experiment parameters, test runs, and diagnostic inputs
- Quiz scores, assessment attempts, and code/circuit simulator output
- Live Q&A forum discussions and instructor feedback notes
- Billing address, state, and tax identification (GST / VAT where applicable)
- Transaction references generated by Razorpay / Stripe
- Important: We never capture, view, or retain raw credit/debit card numbers or bank credentials.
- IP address, geolocation city, and browser user-agent
- Device category, screen dimensions, and operating system
- HTTP access records, CDN cache traces, and error traceback logs
Legal Grounds for Processing
Under the EU General Data Protection Regulation (GDPR), the UK Data Protection Act, and the Indian Digital Personal Data Protection (DPDP) Act 2023, we rely on established lawful bases:
| Lawful Basis | Applicable Activity | Primary Justification |
|---|---|---|
| Performance of Contract | Course delivery, lab access, certificate generation, account sign-in | Required to fulfill our educational service agreement upon course enrollment. |
| Legitimate Interests | Platform security, fraud mitigation, simulator optimization, performance analytics | Maintaining a resilient, glitch-free LMS and protecting learners from cyber threats. |
| Consent | Marketing announcements, non-essential cookies, enterprise recruiter referrals | Given explicitly by you and withdrawable at any time without penalizing core course access. |
| Legal Obligation | Financial transaction invoicing, taxation auditing, statutory reporting | Mandated by corporate and tax statutes in jurisdictions where we conduct business. |
How We Use Your Information
We process collected data exclusively for well-defined educational, operational, and certification purposes:
Accredited Course Delivery
Streaming high-definition video modules, tracking syllabus milestones, and maintaining playback resumes.
Virtual BMS Labs Grading
Calculating State-of-Charge (SOC), State-of-Health (SOH), and thermal runaway simulations in lab exercises.
Certificate Authentication
Minting tamper-proof digital certificates verifiable by automotive hiring partners and academic sponsors.
Transactional Notifications
Delivering course enrollment receipts, curriculum change bulletins, and security login verification alerts.
EV Certification Registry & Public Verification
Upon completing an EV Battery, Diagnostics, or Powertrain training program, learners receive an official digital credential with a globally unique verification ID.
Public Ledger Transparency vs. Personal Privacy
When an automotive recruiter or educational institution validates a certificate code at our verification gateway, they can only view:
- Student Full Name (as printed on credential)
- Course Title & Accredited Competency Framework
- Date of Completion & Credential Serial Hash
Never Disclosed: Physical addresses, telephone numbers, payment transaction IDs, internal quiz attempt histories, or private emails remain strictly confidential.
Third-Party Service Providers & Sub-Processors
We partner only with rigorously audited service providers bound by strict Data Processing Agreements (DPAs) and confidentiality mandates:
Payment Gateways (Razorpay & Stripe)
Process billing transactions over encrypted PCI-DSS Level 1 compliant networks with tokenized vault storage.
Cloud Infrastructure & CDN (AWS & Cloudflare)
Host encrypted database backups, provide DDoS mitigation, and deliver low-latency video streaming worldwide.
Transactional Messaging & SMTP (Nodemailer / SES)
Send password resets, verification tokens, certificate notifications, and critical platform advisories.
Data Security & Defense-in-Depth
Security is baked into the architecture of Vigo Institute. We implement multi-tier defense controls to shield learner records from unauthorized access, loss, or alteration:
Enforced TLS 1.3 encryption across all HTTPS endpoints, alongside AES-256 bit encryption for databases and media volumes at rest.
Strict least-privilege principles. Staff and instructors can only access operational student data on a strict need-to-know basis.
Automated code scanning, penetration testing routines, and third-party firewall protections against SQLi, XSS, and CSRF.
Daily geo-replicated snapshots ensure zero data loss in the event of unforeseen disaster recovery failovers.
Data Retention & Deletion Lifecycles
We retain personal data solely for the period necessary to deliver courses, honor verifiable certifications, and satisfy regulatory mandates:
Your Privacy Rights & Choices
Depending on your country or state of residence, you possess fundamental rights regarding your digital information:
1. Right of Access
Request a full copy of the personal information, enrollment history, and lab telemetry we hold about you.
2. Right to Rectification
Update or correct inaccurate biographical details or change the legal name printed on issued certificates.
3. Right to Erasure
Request permanent deletion of your profile, simulator logs, and account records ("Right to be Forgotten").
4. Right to Data Portability
Receive your course progress, certificates, and submitted lab telemetry in a structured, machine-readable JSON/CSV format.
5. Right to Restrict Processing
Limit specific processing of your data while an investigation or identity dispute is actively being resolved.
6. Right to Withdraw Consent
Opt-out of elective marketing emails, optional industry surveys, or non-essential cookies at the click of a button.
How to Exercise Your Rights
Send an email from your registered student account to projectvirtualglobal@gmail.com.
Children & Minors' Privacy
Vigo Institute offers specialized engineering, battery diagnostics, and automotive technology training designed for adults, college students, and working mobility professionals.
Under India's Digital Personal Data Protection (DPDP) Act 2023, an individual under the age of 18 is defined as a child, and we do not process personal data of individuals under 18 without verifiable consent of a parent or legal guardian. Under the EU/UK GDPR, the age threshold is 16. We do not engage in behavioral monitoring, tracking, or targeted advertising directed at minors.
If you believe an individual under the applicable statutory age has registered without requisite parental authorization, please notify our Grievance Officer immediately at projectvirtualglobal@gmail.com, and we will promptly delete all associated records.
Cross-Border & International Data Transfers
Because Virtual Global provides international EV courses and cloud-hosted simulators, your information may be processed in secure data centers located outside your country of residence (including India, the European Union, and the United States).
Whenever personal data is transferred internationally, we guarantee adequate levels of legal protection by executing Standard Contractual Clauses (SCCs) approved by the European Commission, executing binding corporate rules with cloud vendors, and applying localized encryption standards in line with the Indian DPDP Act.
Changes to this Privacy Policy
As new EV training technologies, battery telemetry tools, or regulatory guidelines evolve, we may update this Privacy Policy from time to time.
Whenever substantive changes are made, we will notify you through a prominent banner on the LMS dashboard, by updating the "Last Updated" date at the top of this page, or via direct email dispatch. Continued usage of Vigo Institute after modifications indicates your informed acknowledgment of the revised terms.
Data Protection Officer (DPO) & Inquiries
If you have questions regarding this Privacy Policy, wish to exercise your legal rights, or have a grievance concerning how your information is handled, our dedicated Data Protection Officer is ready to assist:
Official Email: projectvirtualglobal@gmail.com
Telephone Support: +91 9953143183
Response Time: Acknowledged within 48 business hours.
Entity: Vigo Institute / Virtual Global LMS
Floor No.: 10th Floor Building No./Flat No.: 1007 Name Of Premises/Building: Aggarwal Cyber Plaza 1 Netaji Subhash Place Road, Pitampura City/Town: New Delhi, India
Operating Hours: Mon – Fri, 9:00 AM – 6:00 PM IST
Dispute Escalation: If you believe our response did not adequately resolve your concern, you maintain the statutory right to file a complaint with your jurisdictional Data Protection Authority.
Frequently Asked Privacy Questions
Fast answers to common learner questions about data security and certifications.
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