Refund Policy

1. Our Commitment

At Virtual Global, we are committed to providing high-quality EV education and ensuring your satisfaction. We understand that sometimes things don't work out as expected, and we offer a transparent refund policy to protect your investment in your learning journey.

2. Eligibility for Refund

2.1 Full Refund (Within 30 Days)

You are eligible for a full refund if:

• You request a refund within 30 days of enrollment
• You have completed less than 50% of the course content
• You have not downloaded or accessed the course certificate
• The course is not part of a bulk or enterprise purchase (see Section 3.4)

2.2 Partial Refund (After 30 Days)

Partial refunds may be considered on a case-by-case basis if:

• Technical issues prevented you from accessing the course
• The course content was significantly different from what was advertised
• Extenuating circumstances (medical issues, family emergencies, etc.)

Note: Partial refunds require documentation and are subject to review by our support team.

2.3 Non-Refundable Situations

Refunds are not available in the following cases:

• Requests made after 30 days of enrollment (without extenuating circumstances)
• You have completed 50% or more of the course content
• You have already downloaded or accessed the course certificate
• Courses purchased more than 6 months ago
• You violated our Terms of Service
• Subscription plans that have been active for more than 30 days

3. Refund Process

3.1 How to Request a Refund

To request a refund, follow these steps:

1. Log in to your Virtual Global account
2. Navigate to Dashboard → Course History
3. Click on the course you wish to refund
4. Select Request Refund from the dropdown menu
5. Complete the refund request form with your reason
6. Submit your request

Alternatively, you can email us directly at refunds@virtualglobal.comwith your full name, course name, and reason for refund.

3.2 Refund Processing Timeline

• Review Period: 1-3 business days for refund review
• Approval: You will receive email confirmation of approval or denial
• Processing: Refunds are processed within 5-10 business days of approval
• Crediting: Funds appear in your account based on your payment method's processing time

3.3 Payment Method Processing Times

3.4 Enterprise and Bulk Purchases

For enterprise, corporate, or bulk purchases, refund policies are governed by the specific agreement signed at the time of purchase. Please refer to your contract or contact your account manager for details.

4. Subscription Plans

4.1 Monthly Subscriptions

• You may cancel your monthly subscription at any time
• Cancellation applies to the next billing cycle
• No refunds for the current billing period
• You retain access until the end of your paid month

4.2 Annual Subscriptions

• Annual subscriptions can be refunded within 14 days of purchase
• Refund amount is prorated based on usage
• After 14 days, refunds are available on a case-by-case basis

5. Course Changes and Cancellations

5.1 Course Cancellations by Virtual Global

In the rare event that we need to cancel a course, you will receive:

• Full refund of the course fee
• Priority enrollment in the next available session
• Bonus credit of 10% toward any other course

5.2 Significant Course Changes

If we make significant changes to a course you're enrolled in (major content changes, instructor changes, format changes), you may request a refund even after the standard period.

6. Dispute Resolution

If you disagree with our refund decision, you can:

• Escalate the issue to our Refund Review Committee at appeals@virtualglobal.com
• Provide additional documentation to support your case
• Request a third-party mediation (costs shared equally)

All disputes should be raised within 60 days of the refund denial.

7. How to Contact Us

For refund-related questions, contact us:

• Refund Request: refunds@virtualglobal.com
• Customer Support: support@virtualglobal.com
• Appeals: appeals@virtualglobal.com
• Phone: Support hours: Monday - Friday, 9:00 AM - 6:00 PM (EST)

8. Frequently Asked Questions

How do I check my course completion percentage?

Log in to your dashboard and view your course progress under "My Courses." The completion percentage is displayed for each course.

Can I get a refund for multiple courses?

Yes, each course is reviewed individually based on the same eligibility criteria.

What if I paid through my employer?

Refunds for employer-paid courses will be processed back to the employer's payment method or refunded to you with employer approval.

Can I transfer my course to someone else instead of a refund?

Yes, course transfers are available within 14 days of purchase. Contact our support team for assistance.

What if I bought a course on sale?

Refunds for sale items are processed at the sale price, not the full price. The 30-day guarantee still applies.